Last Updated: August 15, 2026
At Alshafiyah, we respect your privacy and are committed to protecting the personal information of our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use alshafiyah.com, place an order, contact us, or interact with our services. By using our website, you acknowledge and agree to the practices described in this policy.
Information We Collect
When you use our website or place an order, we may collect information that is necessary to provide our services, including your name, phone number, email address, billing and delivery address, city, postal code, order details, and information you provide when contacting our customer support team.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, referring website, and general website activity. This information helps us understand how visitors use our website and improve its performance and functionality.
How We Use Your Information
We may use the information we collect to process and fulfil your orders, arrange delivery, confirm and update you about your purchases, respond to inquiries, provide customer support, process payments, improve our products and website, maintain website security, prevent fraud or unauthorised activity, and comply with applicable legal and regulatory requirements.
Where permitted by applicable law and where appropriate consent has been provided, we may also use your information to send you information about new products, special offers, promotions, discounts, and other Alshafiyah updates.
Payment Information
When you make a purchase, payment information may be processed through third-party payment providers. Depending on the payment method used, your payment information may be handled directly by the relevant payment service provider.
Alshafiyah does not intentionally store complete payment card information on its own servers. Payment providers may process your information according to their own privacy policies and security practices.
Delivery and Order Information
To fulfill and deliver your order, we may provide necessary information, such as your name, phone number, delivery address, and order details, to trusted courier, delivery, logistics, or fulfilment providers.
We only provide information that is reasonably necessary to complete the delivery or related service.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping-cart information, understand website traffic, improve website performance, and measure the effectiveness of our marketing activities.
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
Third-Party Service Providers
We may work with trusted third-party service providers that assist us with operating our business and website. These may include payment processors, website hosting providers, analytics services, courier and delivery companies, customer-support services, communication platforms, and marketing or advertising providers.
These third parties may have access to information only to the extent reasonably necessary to perform services on our behalf and may be subject to their own privacy policies and legal obligations.
Marketing and Communications
If you have provided your contact information or given consent where required, we may contact you regarding new products, special offers, promotions, seasonal collections, discounts, and other marketing communications.
You may unsubscribe from promotional email communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.
Please note that we may continue to send essential service communications, such as order confirmations, payment notifications, and delivery updates, when necessary to fulfil your order.
WhatsApp and Other Communication Platforms
If you contact Alshafiyah through WhatsApp, email, social media, or another communication platform, we may use the information you provide to respond to your inquiry, assist with an order, provide customer support, or communicate relevant service information.
Third-party communication platforms may independently collect and process your information according to their own terms and privacy policies.
How We Share Your Information
We do not sell or rent your personal information as a standalone customer database.
We may disclose necessary information to trusted service providers and other parties when reasonably required to process orders, complete payments, deliver products, operate our website, provide customer support, maintain security, prevent fraud, protect our legal rights, or comply with applicable laws, regulations, court orders, or lawful government requests.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing transactions, providing customer support, maintaining business records, resolving disputes, preventing fraud, and fulfilling applicable legal, accounting, tax, or regulatory obligations.
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Children’s Privacy
Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services. These websites operate independently and may have their own privacy policies and terms.
Alshafiyah is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access to your information, request correction of inaccurate information, request deletion where applicable, object to or restrict certain processing, withdraw consent where processing is based on consent, and opt out of certain marketing communications.
Some rights may be subject to applicable legal, contractual, or regulatory limitations.
To exercise a privacy-related right or make a request, please contact us using the details provided below.
Changes to This Privacy Policy
Alshafiyah may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
Any changes will be published on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Alshafiyah
Website: alshafiyah.com
Email: [alshafiyahpk@gmail.com]
Phone / WhatsApp: [03234715490]
Business Address: [6N Marghazar colony]
We will make reasonable efforts to respond to privacy-related inquiries within an appropriate timeframe.
Alshafiyah — The Harvest of Purity